Refund policy
30-day return window
Freaks4Figs Inc. offers a 30-day return policy for orders, subject to the conditions below. All return claims must be submitted no later than 30 days from the date of delivery.
All returns are subject to inspection and verification by Freaks4Figs Inc. Please obtain prior authorization before sending an item back.
New, unopened, unused, or unwanted items
You may request a return of a new, unopened and unused item, including an unwanted item, within 30 days of delivery. The item and its packaging must be in the same condition as originally received.
Opened items, items removed from their original packaging, items with visible signs that the packaging has been opened, and opened cases that are no longer factory sealed are not eligible for a standard return. Defective or damaged items are handled under the separate claims process below.
For a return that is not due to our error, damage, or a defective product, you are responsible for the return shipping costs. If you choose your own shipping service, Freaks4Figs will not reimburse the charges or fees you incur. Freaks4Figs is not responsible for packages lost or damaged during a customer-arranged return, except where applicable law requires otherwise.
Defective or damaged items
All defect and damage claims must be submitted within 30 days of delivery. Include your order or invoice number and images showing the issue when contacting us.
An item verified as defective or damaged in transit may be exchanged for a replacement of the same item, subject to availability. If the item is no longer available, we will issue a full refund of the item’s purchase price.
Contact Freaks4Figs using the email below to begin your claim and receive return instructions.
Return shipping fees
If the return is due to our error or a damaged or defective product, Freaks4Figs will cover return shipping fees when you use the pre-authorized return label (RMA) that we provide. Contact us for authorization and the label before returning the item.
For returns for any other reason, you are responsible for all return shipping costs without reimbursement. Freaks4Figs is not responsible for packages lost or damaged during a customer-arranged return, except where applicable law requires otherwise.
Refused and undeliverable shipments
If a shipment is returned to us as undeliverable due to an error on your part, such as an incorrect address or being unavailable for delivery, we will contact you to arrange reshipment. Any return shipping and reshipping costs must be paid before the package is reshipped.
Refunds
Refunds on returns are issued only after the product has been received, inspected, and processed. Please allow 1–2 business days for processing.
After a refund is issued, posting time depends on the payment method used for your order. The payment methods actually available are displayed at Shopify checkout.
- Credit cards: 3–5 business days for the refund to post.
- PayPal, if offered at checkout: most refunds post immediately, but the original funding source or your financial institution may cause the refund to take up to 30 days.
Prior authorization
Any return sent without prior authorization from Freaks4Figs will be delayed and may be ineligible for a refund. Contact us first and follow the return instructions provided; do not send an item back before receiving authorization.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.
Start a return or ask a question
Contact Freaks4Figs with your order or invoice number and the reason for the return. For a defect or damage claim, attach images showing the issue.